What changes when you cancel
Support's receipt of your written notice makes the cancellation effective. Paid access continues until the current billing period ends, and the subscription will not renew afterward. Cancelling by choice does not itself refund that period's fees or turn unused tokens into cash.
Refunds depend on the reason for the charge review
A charge confirmed to be unauthorized is refunded in full. If we terminate your subscription without cause or fault on your part, we refund the remaining paid, unused portion proportionately. Where our billing or platform has made an error, we correct it through an appropriate adjustment, refund or account credit.
An accidental purchase, a change of mind or voluntary cancellation does not normally qualify for a refund. Any approved refund is capped at the amount originally paid. It goes back to the original payment method, or an account credit may be used where appropriate.
We may also review a request made within 24 hours of purchase if use has been minimal. This is discretionary and subject to these refund conditions, not an automatic right to repayment.
Send the transaction details and keep the correspondence
Keep your receipt and copies of messages about the charge or cancellation. Our approximate support response time is three business days, not a promise that the issue will be resolved by then. Do not send passwords or full card information by email.
For help with your own account, write to our support team.